Technical/IT Support
SERA is a fully hosted data management solution. Not only does this provide your organisation with the enormous flexibility of the internet, it also eliminates IT support costs. We offer a number of hosting solutions to suite your size and budget. Choose from your own dedicated managed server for the high end business requirements of a “Group” airline, or a virtual hosted server for a cost effective solution to suit smaller organisations.
Business Sense
SERA enables you to concentrate on the business of aviation safety rather than on managing data centre facilities and network infrastructure.
- Reduce costs by outsourcing hosting services
- Release critical corporate bandwidth
- Concentrate on your core business objectives, rather than complex and time consuming hosting and connectivity issues
- Benefit from fast and reliable access to the world wide web.
- SERA is maintained in a Tier-1 industrial grade data centre with multi-redundancy provisions.
Reliable Facilities
Our facilities adhere to high physical environment standards, maintaining persistent environmental conditions for optimal equipment performance. This includes monitored air conditioning, fire and smoke detection and suppression systems to isolate and contain potentially hazardous incidents.
Hardware
Vented cabinets with security locks are provided to house and protect the latest quad core servers. Additionally, multiple heavy-duty back-up diesel generators create a significant window for power restoration without loss of service.
Security
The Data Centre environments are highly secured using multi level security systems. Our facilities have manned security guards, who authorise every person requiring access. In addition, we have electronic security systems in place that monitor all activities round the clock in all critical areas of the facility and control access.
Firewall Services
- Certified hardware or software firewalls filtering the traffic to ensure compliance to the required security policies.
- Intrusion detection services (IDS)
- Network or host-based intrusion detection mechanism to detect malicious activity and help mitigate possible security breaches.
- Managed antivirus
- Up-to-date virus protection for servers
- Compliance to ISO 27001 standards.
Monitoring and Support
We offer 24×7 monitoring and On-Site Technical Support services to all our customers. Daily partial and weekly full back-up of your data to tape or DVD is included. We offer a full range of additional back-up and disaster recovery options to suite any budget or risk mitigation requirements.
Computer Platform Independent
Whilst it is easy to control the computer platform used within a company, once you start going mobile it gets difficult to find one solution. SERA is completely platform independent which means it will work on a PC, MAC or iPhone; in fact any web enabled device. We have tested the system on all the common web browsers to ensure maximum compatibility.
